FAQ

Useful Information

We hope you and your loved ones are safe and well.

The safety of our guests is, as always, our top priority and we have put in place comprehensive measures to ensure that the highest standards of hygiene and cleanliness are met. We at The Nautilus Maldives are following the guidelines issued by the World Health Organization as well as local authorities, with measures in place across all touchpoints to ensure your stay is safe, secure and comfortable.

If you have any questions regarding any of the below-mentioned details, or if there is anything else you would like to speak to us about, please do not hesitate to get in touch with us. Every single member of The Nautilus team is committed to the safety of our guests and providing you with a seamless service to ensure that you have a safe and memorable experience with us.

Thank you for your ongoing trust and we welcome you to a world of your own making at The Nautilus.

Sincerely,

Andre Miethig,
General Manager

Note:

Please click the link below to read more about the measures we have put in place. If there is anything else you would like to speak to us about, please do not hesitate to get in touch with us.

Do I need to do a PCR test before travelling to Maldives?

Please note that all tourists visiting the Maldives are no longer required to present a negative PCR test result upon arrival - this applies to unvaccinated travellers as well. Traveller Health Declaration must be filled in and submitted by all travellers travelling to and from the Maldives, within 48 hours prior to their travel. Please ensure to check for any updates on PCR test requirements before your departure to the Maldives. You may submit the form electronically here.

IS PCR TESTING AVAILABLE ON THE ISLAND?

If your next destination or airline requires a PCR test before departure from the Maldives, we are happy to make arrangements for you, free of charge. You will receive the results within 24 hours of testing. You would not have to worry about the logistics as we will take care of it for you!

What is the Resort’s cancellation policy in the event I choose to cancel my trip?

We understand that you may need to change your travel plans due to COVID-19 related circumstances. In this case, we are happy to postpone your booking until 22 December 2022, subject to availability and any rate differences according to seasonal periods. More information is provided on the booking engine or contact us at reservations@thenautilusmaldives.com.

WHAT IS THE PROTOCOL IF A GUEST SUSPECTS THEY MIGHT HAVE THE VIRUS?

If any guests exhibit any flu-like symptoms, coughing, sneezing or difficulty in breathing, our resident paramedic will be notified to attend to the guest in the privacy of their House or Residence. The paramedic will continuously monitor the guest whilst undertaking all due precautions and safety measures.

WHAT IS THE PROTOCOL IF THE GUEST EXHIBITS COVID-19 RELATED SYMPTOMS?

The paramedic will immediately take the appropriate steps along with the management team to isolate the guest in a separate house. The guest will be then tested for COVID-19 via a PCR test. All other necessary steps will be taken based on the HPA protocol and advice.

DO YOU HAVE ANY MEDICAL FACILITIES AVAILABLE ON THE ISLAND?

We have a well-equipped first aid clinic as well as an experienced resident paramedic who is on call 24 hours a day. The nearest regional hospital is also a mere 20 minutes away by speed boat.

Is it possible to book out the entire Island?

For those looking to reserve the entire Island for themselves and their loved ones, there are exclusive Island buyout options available. This will allow you to enjoy the boundless freedom and luxury bohemian lifestyle of The Nautilus in complete privacy. For further information, please contact reservations@thenautilusmaldives.comor visit our information page here.

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